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Knowledgebase Categories |
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| The knowledgebase is organized into different categories, please select a category that you are interested in. Additionally, you can also search the entire knowledgebase by entering keywords in the navigation bar beside this text. |
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 | Where is the data center located? |  |
| The data center is located in Los Angeles, California, USA. More information about the data center can be found here. |
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| How long has 877host.com been in operation? | |
| 877host.com is a Caspian Services, Inc. company. Caspian Services, Inc. was founded in December of 2001, and have been in the hosting business since December of 2004 under the caspianhosting.net brand. 877host.com was launched in November of 2005. |
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| What type of servers will my site be hosted on? | |
| State of the art Intel Dual XEON™ 2.6GHz [with Hyperthreading] servers with 2.0GB ECC RAM, 3 x 120GB Serial ATA Hard Drives with Hardware Raid, Hardened Secure Kernel and Redundant Power Supplies. These Dual XEON™ servers are extremely powerful and ma |
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| Do you provide Windows Based hosting? |  |
| At the moment, 877host.com only provides Linux based hosting. We do not provide Windows based hosting services. We might look into it in the future. |
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| How long does it take to establish an account? | |
| Your account will be established within 24 hours, usually within a few hours. |
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| What are your business hours? | |
| Our business hours are from 8:30AM PST - 5:30PM PST, Monday-Friday. Our help desk is open 24 hours/day. |
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| If I buy hosting and don't like it, do I get my money back? | |
| Yes. We offer a 30 days Money Back Guarantee, if you are not satisfied with our services. Click here for more information. |
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| Will 877host.com transfer my domains from my current host? | |
| No. Unfortunately due to limitations often found in other hosts WHM / Cpanel setups, we found that account transfers were unreliable and often a waste of time. We advise that clients transfer accounts themselves using the Cpanel backup facilities. |
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| How fast do you answer support questions? | |
| Support replies are answered within 24 hours, usually much faster. |
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| Can I upgrade my plan? | |
| Yes, certainly. Please open a ticket with our billing department. |
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| What if I need more resources than the Enterprise Plan? | |
| If you need more resources than our Enterprise Plan, then you can either purchase more disk space and data transfer, or we can custom tailor a plan for you. Please open a ticket for more info. |
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| Can I use FrontPage 2000 to 2003 to build my site and host it on your servers? | |
| Yes, we support FrontPage 2000 to 2003 with the very latest FrontPage Server Extensions. |
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| Do you provide a dedicated IP address with each domain name? | |
| Our hosting plans are name-based accounts and do not come with a dedicated IP address. If you need IP addresses for your domain, then you will need to order one for a monthly recurring fee of $4.00/IP. |
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| Do I get a Forum preinstalled with my hosting account? | |
| Yes. You receive absolutely free the powerful PHP, MySQL based phpBB Forum. This forum is a snap to setup and configure. It's easy to use and industrial strength yet easy on the servers by utilising the PHP programming language and MySQL databases. Please |
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| Is Fantastico installed free on my account? | |
| Yes. You can instantly install free software applications, from OScommerce, PHPbb forum, Invision forum and many more, from your cPanel control panel. Check out our entire line of Fantastico tutor |
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| Why don't you provide telephone support? | |
| Call centres are extremely expensive to operate and would force our prices up significantly. We provide hosting solutions to clients from many different countries and telephone support does not efficiently function across that platform whereas web based s |
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| Do you offer any other service besides web hosting? | |
| Yes. We also offer domain registrations, website design, website maintenance, SSL certificates and merchant accounts. Click here for more information. |
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| Do your servers support SSL? | |
| Yes. We offer free shared SSL or you can purchase your own SSL certificate and we will install it for $50. Click here for more info on dedicated SSL certificates. |
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| What does it cost to put my site on the internet? | |
| Our hosting plans start at $6.77 per month, with a one year commitment. You also need a domain name, which we also sell for $9.99 per year. |
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| When do I get my welcome e-mail? | |
| You will receive a welcome e-mail after we activate your account which can take up to 24 hours. This welcome e-mail contains your username, password, and all your account information. |
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| Do you host adult sites, warez sites or sites containing illegal material? | |
| We DO NOT host Warez sites, adult sites, and sites with illegal material. Please read our Terms and Conditions for more details. |
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| Can I send SPAM? What is your policy on this? | |
| Spamming, or the sending of unsollicited email from our servers or using an email address that is related to our company or hosted on any of our servers is STRICTLY prohibited. We consider the sending of spam one of the highest ranked grounds for the imme |
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| How long does it take for DNS settings to change over? | |
| DNS changes can take anywhere from 24 - 72 hours to finish updating. |
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| How do I switch hosts without any downtime? | |
| Worried about having downtime? Switch hosts without having any down time, just follow these steps:
http://www.877host.com/nodowntime.html |
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| Do you provide private WhoIs information for domains? | |
| Yes, we provide private WhoIs information through our ID Protect program for $19.95 per year per domain. Please open a ticket with our billing department to request this service after you have registered your domain with us.
Shielding your p |
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| Can you explain your FREE hosting plan? | |
| 877host.com is proud to provide FREE web hosting to Public K-12 schools and non-profit organizations in the United States. 877host.com is dedicated to giving back to the community.
These are the guidelines:
• The person sign |
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